Write to refund@playerlagbe.com about
- Claiming a refund that the app did not process automatically
- Checking the status of a refund you were promised
- A refund that has not reached your bKash account after 10 working days
- Questions about how your cancellation fee was calculated
- A match cancelled by PlayerLagbe or the turf
Include in your email
- 1The phone number on your PlayerLagbe account
- 2The invoice number (PL-…) or payment reference (PLR-…)
- 3The bKash transaction ID (TrxID) from your bKash statement
- 4The game or slot date and time, and why you are claiming
Faster elsewhere
- Money was taken but you got no booking confirmation: urgent@playerlagbe.com
- Other booking or account questions: support@playerlagbe.com
How quickly we respond
PlayerLagbe initiates an approved refund within 3 business days; it usually reaches your account within 7–10 working days (Cancellation & Refund Policy §7).
Read the Cancellation & Refund Policy (v1.0)Frequently asked questions
How do I get a refund from PlayerLagbe?
Cancel from My Games in the app: it shows the exact refund before you confirm and starts the refund automatically. If a refund was not started, email refund@playerlagbe.com with your invoice number and bKash TrxID.
How long does a PlayerLagbe refund take?
PlayerLagbe initiates an approved refund within 3 business days. Depending on your bank or MFS provider it usually arrives within 7–10 working days.
Where does my refund go?
Always back to the same payment medium you paid with (for example your bKash account), with no extra charge. Refunds are never paid in cash or to a different account.
Is the processing fee refundable?
No. The processing fee (BDT 6.75 per player, BDT 26.75 per team) is refunded only if the payment itself failed. If PlayerLagbe or the turf cancels, you get everything back, including the processing fee.