Key facts
- All payments on PlayerLagbe are made through bKash.
- An approved refund is initiated within 3 business days and usually reaches you within 7–10 working days.
- Refunds return to the same bKash account you paid from - never in cash and never to another account.
- The processing fee (BDT 6.75 per player, BDT 26.75 per team) is not refundable unless the payment itself failed or PlayerLagbe or the turf cancelled.
- You get an SMS and an in-app notification when a refund is completed.
What each transaction shows
- What you paid for (turf booking, game spot or team challenge), the amount in Taka and the date.
- The payment status, and the invoice for completed payments.
- For refunds: the amount, the reason, and whether it is in progress or completed.
How refunds are calculated
The refund depends on who cancels and how long before the slot. The Cancellation & Refund Policy has a table for each case (host, host-group player, joiner, host team, joining team). PlayerLagbe never keeps more than the amount you paid, and you always see the exact refund before confirming a cancellation.
If a payment failed but money left your account
Payments that do not complete are reversed by bKash. If money left your bKash account and no booking was confirmed, email refund@playerlagbe.com with your bKash transaction ID (TrxID), the amount and the time - we check it against bKash.
Frequently asked questions
How long does a PlayerLagbe refund take?
PlayerLagbe initiates an approved refund within 3 business days. It usually reaches your bKash account within 7–10 working days; the final step depends on bKash.
Where does my refund go?
Back to the same bKash account you paid from, with no extra charge. Refunds are never paid in cash or to a different account.
Is the processing fee refunded?
Only if the payment itself failed, or if PlayerLagbe or the turf cancelled. Otherwise the processing fee - BDT 6.75 per player or BDT 26.75 per team - is not refundable.
How do I know my refund is done?
Its status changes to completed under Transactions & Refunds, and you receive an SMS and an in-app notification.
Who do I contact about a refund?
Email refund@playerlagbe.com with your invoice number or bKash transaction ID.