Write to support@playerlagbe.com about
- Problems booking a turf slot or joining a game
- Questions about your account, profile or PL Points
- Complaints about a booking, a turf or another player
- Appeals against a warning, restriction or suspension (Terms of Service §8.6)
- Reporting an accident or safety hazard at a turf
Include in your email
- 1The phone number or email on your PlayerLagbe account
- 2The booking, game or invoice number (for example PL-20261008-000123)
- 3What happened, when, and what you would like us to do
- 4Screenshots, if they help explain the problem
Faster elsewhere
- Refund claims and refund status: refund@playerlagbe.com
- Payment taken but no booking confirmed, or a hacked account: urgent@playerlagbe.com
- Requests about your personal data: privacy@playerlagbe.com
- Turf owners and turf listings: turf@playerlagbe.com
How quickly we respond
Complaints are acknowledged within 48 working hours and resolved within 4 working days, by phone, email or SMS (Terms of Service §14). Suspension appeals are answered within 72 hours (§8.6).
Read the Terms of Service (v1.0)Frequently asked questions
How do I contact PlayerLagbe customer support?
Email support@playerlagbe.com or use “Report an issue” in the app. You can also call the hotline on +880 1850-861206, Sunday to Thursday, 10 am to 6 pm.
How long does PlayerLagbe take to resolve a complaint?
Under the Terms of Service, complaints are acknowledged within 48 working hours and resolved within 4 working days.
How do I appeal an account suspension?
Email support@playerlagbe.com with your account phone number or email and why you think the decision is wrong. The compliance team responds within 72 hours. A suspension never holds back a refund you are owed.
What if I am not satisfied with PlayerLagbe’s answer?
You can complain to the Directorate of National Consumer Rights Protection (DNCRP) under the Consumer Rights Protection Act, 2009.